The Signature Promise
Lifetime Service & Warranty
At Signature Jewelry, our relationship with our customers continues after delivery through lifetime care, professional aftercare, and long-term service support.
Four Pillars of Our Promise
Lifetime Warranty
Coverage against manufacturing defects for eligible pieces — confidence beyond purchase.
Lifetime Cleaning
Complimentary professional cleaning and inspection to keep your jewelry bright and well maintained.
Repair Support
Polishing, stone tightening, clasp repair, resizing, and restoration at preferential customer rates.
Up to 80% Exchange Value
Eligible pieces may receive up to 80% of original purchase value toward a new Signature Jewelry creation.
Service Summary
| Service | What It Includes | Customer Benefit |
|---|---|---|
| Lifetime Warranty | Coverage for eligible manufacturing defects | Confidence beyond purchase |
| Lifetime Cleaning | Professional cleaning and inspection | Keeps jewelry bright and well maintained |
| Security Checks | Prongs, clasps, stones, and setting review | Helps protect diamonds and gemstones |
| Repair Support | Polishing, tightening, resizing, and restoration | Professional care at preferential rates |
| Exchange Value | Up to 80% value toward eligible new purchases | Upgrade with confidence over time |
| Buyback Review | Assessment for eligible Signature Jewelry pieces | Long-term support for pieces we create |
Policy Details
Lifetime Warranty
Does not cover misuse, accidental impact, improper handling, unauthorized repairs, normal wear, or loss of stones due to external damage.
Complimentary Lifetime Cleaning
Professional cleaning and inspection for all pieces purchased from Signature Jewelry, at no cost.
Signature Exchange Value Program
Eligible pieces may receive up to 80% of original purchase value toward a new Signature Jewelry creation, subject to inspection and program terms.
Signature Buyback Commitment
Eligible pieces may be considered for repurchase, subject to inspection, authenticity verification, current market conditions, and program terms.
The Signature Jewelry Lifetime Promise
When you purchase from Signature Jewelry, you get ongoing support, lifetime care, and a trusted relationship built on quality, transparency, and confidence.